Effective Date: January 1, 2024

At Rose Pedal Repair, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our bicycle repair shop in Smithers, BC, Canada.

1. Information We Collect

We may collect the following personal information from customers:

• Personal Information: such as your name, address, and email address, which may be collected when you make a purchase or request services.
• Payment Information: when you make a purchase, we may collect payment details, including credit card information, to process your transaction securely.
• Transaction Information: details about the products or services you purchase from us.
• Communications: we may collect information from communications with you, including emails, feedback, and reviews.

2. Why We Collect Personal Information

We collect personal information for the following purposes:

• To provide and manage bicycle repair services.
• To process and fulfill orders and transactions.
• To communicate with customers about their orders and inquiries.
• To improve our services, website, and customer experience.

3. How We Use Personal Information

We use personal information for the following purposes:

• Providing Services: to fulfill and manage orders for bicycle repair services and to communicate with customers about their orders.
• Customer Support: to respond to inquiries, provide customer support, and address any concerns.
• Marketing and Promotions: to inform customers about promotions, events, and other news about our bicycle repair shop. Customers can opt-out of these communications at any time.
• Improving Our Services: to analyze and improve our services, website, and customer experience.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

• All payment transactions are processed through secure gateways.
• All supplied sensitive information is encrypted.
• We regularly review and update our security protocols to protect against unauthorized access.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal information.

If you wish to exercise any of these rights or have any questions about your personal information, please contact us using the information provided below.

6. Instructions on Updating or Revoking Cookies

To update or revoke permissions for cookies, please visit our website's privacy policy page. The cookie bar will be triggered again when customers visit, allowing them to revoke permissions.

7. Terms of Service and Privacy Policy Updates

We regularly review and update our Terms of Service and Privacy Policy to ensure they remain accurate and compliant with applicable laws. Any changes will be effective immediately upon posting on our website.

8. Cookie Policy

Our website uses cookies for various purposes. The following cookies are used by Lightspeed for platform stability and to store cookie preferences. They do not collect personally identifiable information, cannot be disabled, and are stored for 1 year: backend_session_id, COOKIELAW_ADS, COOKIELAW_SOCIAL, COOKIELAW_STATS, COOKIELAW.

For detailed information on Tally Forms' cookie policy, please refer to Tally Forms' Cookie Policy.

Please note that by using our services or visiting our shop, you agree to the terms outlined in this Privacy Policy and our use of cookies.

9. Contact Information

If you have any questions or concerns about our Privacy Policy or Cookie Policy, please contact us at:

Rose Pedal Repair
1281 Alberta St
PO Box 2282
Smithers, BC, V0J 2N0
Email: [email protected]

By using our services or visiting our shop, you agree to the terms outlined in this Privacy Policy.

Rose Pedal Repair
January 1, 2024